This Communication Skills Training course consists of three major Sections.

In the First Section, you will be introduced to the importance and benefits of having good communication in the workplace, and how it impacts you.

You will also be taught why you should plan for communication and how to do it.

The Second Section focuses on how to communicate effectively using written forms of communication.

Teaching written communication is often neglected by training providers but is an essential part of workplace communication which can either achieve intended objectives or lead to misunderstandings.

The Third Section focuses on verbal communication, including active listening skills.

The value-add in our training program is that techniques on leading discussions and seeking ideas and opinions of others will be taught too.

SECTION 1: Setting up a Strong Foundation in Communications

• Purpose of communications for individuals & organizations
• Finding out the intended outcomes of communications
• Advantages & Disadvantages of various methods of communication in differing situations
• Identify the purpose, audience & outcome of communications to be achieved
• Level of formality or informality for different situations
• Style & method of communication for various situations

SECTION 2: Building Effective Written Communication Techniques

• Identify information sources
• How to Find & Extract key points from information sources
• Principles of written communication in business
• Selecting the right tone and style for written communication
• How to organise, structure and present information
• Checking for accuracy. Proofreading & checking methods.
• Important vs. Urgent: How to Respond
• Use appropriate language for written communications, based on audience
• Best Practices of Recording, Filing & Organizing Written communication.

SECTION 3: Building Effective Verbal Communication Techniques

• Present information & ideas in a clear, convincing or persuasive manner
• How to lead discussions to achieve objectives
• Adapting verbal communication for different audiences & purpose
• Use & interpret body language and tone of voice
• Methods of active listening and its benefits
• Strategies for overcoming barriers to verbal communication
• Summarise verbal communication and make sure that the correct meaning has been understood