Communication Skills Training in Singapore (WSQ Grants)

Communication Skills Training to Improve Your Verbal & Written Communication. 

We spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives.

Any performance improvement here will directly lead to benefits for your team, your job and your personal life.

Communication skills can be learned and mastered through persistent practice.

Communication Skills Training: Course Outline

In this highly practical course participants will learn:

Communications Styles

• What is an ideal communication?
• What are different styles of communication?
• What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?

Interacting with People

• What does it mean to be assertive and how can you achieve it?
• How to provide feedback to others so they take your word seriously?
• How can you avoid appearing aggressive?
• How to use systematic methods to evaluate what you know about yourself and what you know about others?
• How to learn which areas you need to work on to improve yourself based on other people’s impression of you?

Questioning Techniques

• How to ask the right questions at the right time?
• How to get what you want and stay friends?
• How to address uncomfortable issues and prepare others to open up to you?
• What are the differences between open and closed questions and how can you take advantage of each?
• How to seamlessly guide a conversation towards the direction of your choice?

Misunderstanding

• What causes misunderstanding?
• How can you minimise misunderstanding?
• How can stereotyping affect your communication?
• How to use active listening to gain rapport and commitment?
• When should you use first person sentences when communicating with others and when should you use second person?

Empathy & Emotional Intelligence

• What is the effect of empathy on communication?
• How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?

Body Language

• How can you read people through their body language and understand their motives better?
• What gestures should you be aware of?
• What are the differences between open and closed body gestures and how do they impact your communication with others?
• How to spot lies?
• How to control your voice to get maximum effect?

How to Register for Communicate With Confidence Training

 

Our Participants says:

The easy expression & interpretation. This training will help me to improve communication & lower misunderstandings at work. A diplomatic yet effective way to win or address the issue. – Scent Senses

Sincere trainer, makes participant feels comfortable. This training will help me to equipped me with better knowledge to improve in my job. Overall staff members are very friendly and helpful. – ESSES

The greatest strength is the suggestions on how to apply the skills at workplace/home. It will give me pointers on how to interact better with colleagues. – HCA Hospice Care

Very knowledgeable trainer, He is able to express each topics in detailed & simple manner. This training is helping me to know the proper way of communicating with other people and how to postpone.
– Boeing Singapore